Childrens soft toys | Pink Whale

At Petite Amelie, we want to make our customers and their little ones happy. If you are not satisfied with a product, the good news is that we can always help! For all your purchases with Petite Amelie, you can return items within 14 days for a refund.

We are happy to accept returns if the product(s) are unused, and in their original packaging with no parts missing.

Note: If you are not completely sure about your purchase ..don't immediately throw away the packaging and packaging materials, instead open the packages carefully and keep them until you are completely satisfied with the product. If you wish to return the product, it will have to be packed the same way in which it was delivered so that it does not incur any damage when it is returned to us.
We will not accept any product returns if the item has been assembled.

If you would like to return a product, please contact us first with the following information (this allows for a smoother and faster handling process):

Your full name
Address
Your order number
Product(s) returned
A reason for return (optional)

Please note: Customers are responsible for return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.

If your item is faulty or damaged, please contact us within two days of delivery of the package.

If you would like to return your item, please see below for the return charges:

£6,90 for toys, textiles and small furniture.
£9,90 for large furniture.

→ Learn more about the return policy here.

For more details on the right of withdrawal, we refer to Article 8 of the General Terms and Conditions, returns.